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KioskCom 2004 Interactive Kiosks Excellence Award Winners"It's great to be recognized on behalf of our technology," said Rachelle Robin, project director of Fidelity Investments' Automated Deposit Machine. The ADM won the KioskCom 2004 Interactive Kiosk Excellence Award in the category of Best Financial Services Kiosk Application. The kiosk is a previous KioskCom award winner in the same category.
Robin explained that the idea for the ADM grew out of Fidelity's focus on its customers. The mutual fund company is headquartered in Boston, with eight regional operations centers and 98 investor centers across the country. Most branches operate during traditional business hours, with two operating 24 hours a day.
In the past, customers would come to a Fidelity office, fill out a deposit slip and give the funds and the slip to a teller. Fidelity wanted to offer its customers a choice when it came to depositing funds into their investment accounts. The ADM was developed by Fidelity to offer 24-hour deposit convenience.
The ADMs do not dispense cash; they only accept deposits. Customers deposit checks using their Social Security number or a customer ID number for additional security. No envelopes or paperwork are required since the ADM receipt is an image of the deposited check. Checks are now processed more frequently at a centralized location, further improving customer service.
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October 28, 2004 | Viewed 20,124 time(s)
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