"Each of our 2018 trends is born out of a fundamental tension - be it a shift, a collision or a parting of ways," commented Mark Curtis, co-founder and chief client officer at Fjord. "Digital versus physical, human versus machine, centralized versus decentralized, speed versus craft, automation versus control, traceability versus anonymity. Winners in 2018 will be those who best navigate these tensions and seize the opportunity to collectively design the world we'll be living in."
Rapid technological advancements are altering the world we live in today, provoking both wonder and angst about the possibilities. Whether it's artificial intelligence, computer vision or blockchain, emerging technologies are uprooting the digital and physical experiences of our everyday lives. These joint forces are simultaneously creating optimism and concern about the unprecedented wave of change that is unfolding.
Fjord Trends 2018 suggests how organizations can navigate these currents and design for positive change. It examines seven trends expected to shape the next generation of experiences:
Physical Fights Back
Digital has had the limelight long enough - there are two brand experience headliners now. The time has come to blend the digital with the physical.
Computers Have Eyes
As well as comprehending our words, computers now understand images without any help from us. Imagine the exciting possibilities for next-generation digital services.
Slaves to the Algorithm
How do you design a marketing strategy to win over the algorithms - immune to conventional branding efforts - that sit between brands and their customers?
A Machine's Search for Meaning
A.I. might change our jobs, but need not eliminate them. We can - and should - design our collaboration with the machines that will help us develop.
In Transparency We Trust
Blockchain has the potential to create transparency that will clear the fog of Internet ambiguity, regain lost trust, and repair relationships with the public.
The Ethics Economy
Organizations are feeling the heat to take stands on political and societal hot button issues, whether they want to or not. And consumers are speaking with their dollars, choosing brands that align with their core beliefs.
Design Outside the Lines
Design's rapid ascedency and newfound respect within organizations is a win for all. But, in a world in which everyone thinks they're a designer, today's practitioners need to evolve - how they work, learn, and differentiate themselves - if they are to continue having impact.
"We believe this edition of Trends will provoke and inspire but, above all, provide actionable advice for organizations to prepare for the opportunities ahead," said Baiju Shah, global co-lead, Fjord and managing director, Accenture Interactive. "Many of the thorny questions ahead of us revolve around human-machine interactions, the consequences of which will be profound for individuals, society and organizations of all kinds. As digital fades from being stand-alone to being embedded in our physical world, our relationships with everything around us will be redefined."