The Service Innovation Handbook
The Service Innovation Handbook provides a language and practical concepts for understanding what is involved in service innovation design; 15 practical tools to stimulate creative approaches at the early stages of service innovation design and 16 cases demonstrating how different kinds of organizations have gone about designing their services. The book is aimed at people studying or working in organizational contexts trying to tackle complex challenges through service innovation who might come from a background in design, user research, IT, management, policy or entrepreneurship.
Author Lucy Kimbell
Category Design Books