Service design is a rapidly growing area of interest in design and business management. Good Services lays out the essential principles for building services that work well for users. It is a practical book for practitioners and non-practitioners interested in better service delivery, to guide their decision-making without the need to first learn how to design a service themselves.
Ideal for agile teams and lean organizations, this guide includes 11 practical tools to help you collaborate on strategy, user research, and UX. Hundreds of real-world tips help you facilitate productive meetings and create good collaboration habits.
J. Robert Rossman and Mathew D. Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish. Rossman and Duerden challenge us to reflect on what makes a great experience from the user's perspective. They provide a framework of experience types, explaining people's engagement with products and services and what makes experiences personal and fulfilling.
DESIGN(H)ERS is a stunning showcase of up-and-coming talent spanning across a variety of design mediums to highlight the distinction and diversity that women bring to their respective fields. Coupled with compelling stories revolving around the journeys of luminaries who have already made their mark, this book serves to intrigue and inspire the creatives of the future.
User experience doesn't happen on a screen; it happens in the mind, and the experience is multidimensional and multisensory. This practical book will help you uncover critical insights about how your customers think so you can create products or services with an exceptional experience.
Paris by Design is the definitive Paris book for the design-savvy traveler and creatively curious Francophile. With a combination of interviews, profiles, essays, tips, and lists, author and designer Eva Jorgensen explores why Paris has such a magnetic pull for artists and design lovers, by introducing us to some of the city's most fascinating residents and frequent visitors.
In a fleeting fourteen-year period, sandwiched between two world wars, Germany's Bauhaus school of art and design changed the face of modernity. With utopian ideals for the future, the school developed a pioneering fusion of fine art, craftsmanship, and technology to be applied across painting, sculpture, design, architecture, film, photography, textiles, ceramics, theatre, and installation. This book celebrates the adventurous innovation of the Bauhaus movement, both as a trailblazer in the development of modernism and as a paradigm of art education, where an all-encompassing freedom of creative expression and cutting-edge ideas led to functional and beautiful creations.
Failure is an inevitable part of any creative practice. As game designers, John Sharp and Colleen Macklin have grappled with crises of creativity, false starts, and bad outcomes. Their tool for coping with the many varieties of failure: iteration, the cyclical process of conceptualizing, prototyping, testing, and evaluating. Sharp and Macklin have found that failure - often hidden, covered up, a source of embarrassment - is the secret ingredient of the iterative creative process. In Iterate, they explain how to fail better.
Featuring more than 100 profiles of pioneering women designers, some who have achieved global recognition such as Ray Eames, Charlotte Perriand and Zaha Hadid, 'Women in Design' also introduces the fascinating and often untold stories of lesser-known designers, who have similarly shaped and enriched the story of design.
Design History Beyond the Canon subverts hierarchies of taste which have dominated traditional narratives of design history. The book explores a diverse selection of objects, spaces and media, ranging from high design to mass-produced and mass-marketed objects, as well as counter-cultural and sub-cultural material. The authors' research highlights the often marginalized role of gender and racial identity in the production and consumption of design, the politics which underpin design practice and the role of designed objects as pathways of nostalgia and cultural memory. While focused primarily on North American examples from the early 20th century onwards, this collection also features essays examining European and Soviet design history, as well as the influence of Asia and Africa on Western design practice.
In The Art of Color and Design, Maitland Graves identifies and analyzes the core principles of visual design. A comprehensive analysis of all facets of design, this text is essential for all visual artists and designers.
This book broke new ground when first published in 1991 by introducing psychoanalysis, geometry, early childhood education, and popular culture into the standard political history of the Bauhaus. The ABC's of Triangle, Square, Circle also introduced two young designers, Ellen Lupton and J. Abbott Miller, whose multidisciplinary approach changed the field of design writing and research. With a new preface by Lupton and Miller, this collection of visually and intellectually stimulating essays is a must-read for educators and students.
Although inflatable objects have been around for more than 200 years, architects, artists, and designers keep rediscovering this deceptively simple - often playful, and occasionally bizarre - technology. Bubbletecture brings together inflatables in every conceivable size, shape, and hue across the realms of architecture, design, art, and fashion. From inflatable dresses and hats to buildings employing cutting-edge technologies, from ingenious chairs, lights, bowls, and even egg cups to children's toys and provocative art installations, Bubbletecture demonstrates that inflatable design is simply irresistible.
Materials in Progress: Innovations for Designers and Architects by Sascha Peters and Diana Drewes spans a bridge from science and industrial research to applications in architecture and design. With only eight chapters, it eloquently yet succinctly offers a well-grounded overview of the latest material innovations, including edible packaging, liquid light, and intelligent natural materials.
Solving Critical Design Problems demonstrates both how design is increasingly used to solve large, complex, modern-day problems and, as a result, how the role of the designer continues to develop in response. With 13 case studies from various fields, including program and product design, Tania Allen shows how types of design thinking, such as systems thinking, metaphorical thinking, and empathy, can be used together with methods, such as brainstorming, design fiction, and prototyping.
UX BITES starts by defining the meaning and value of User Experience Design and presents the most efficient workflows of the UX process. It then makes a case for adopting a user-centric approach, while helping the reader master ways to understand their user. Presenting frequently used research methods, and explaining how to apply each, it prepares the reader to take real UX projects head-on. The final two chapters move the spotlight to practical tips and statistics every designer can apply, and as a conclusion, it ends highlighting unethical practices to avoid as a UX Designer.
A design system aligns an organization around creating consistent experiences, at scale and over time. It's a living set of tools, practices, and guidelines that increase efficiency and creates a bigger cultural impact throughout the organization. Hack the Design System provides fresh perspectives on the impact that a design system has on a company, how to make it a success, and the future of design systems between digital and non-digital experiences.
'Universal Methods of Design: Expanded and Revised' presents 125 research methods for design in a concise and accessible format, now updated with new information on digital design and software and 25 new chapters. The techniques included provide an opportunity to structure conversations that can help designers better understand and empathize with people, and as a result build more meaningful products.
Strong emotions, no matter how negative or positive, are the true drivers of creative thought. Anger, happiness, frustration, love and even hate make us think - all emotional states can help us to create. This is the ground breaking idea behind Connecting, a new book that explains in both graphic and intellectual terms how to foster and drive the creative mindset. Written by creativity expert Paulina Larocca and illustrated by design master Tony Ibbotson, the book offers visual and psychological proof of the pathways to originality and inventiveness.
100 Ideas that Changed Design chronicles the most influential ideas that have shaped industrial and product design. Written by two experts on modern design, it provides a concise history of the subject and offers a fascinating resource to dip into for the general reader. From the origins of modern design in the craft movements of the 19th and early 20th century, and the changes brought about by mass production, the book traces the most important ideas in design through the modern movement and post-war consumer society to more recent ideas such as Open-Source Design and Biomimicry.
Disability advocates fought tirelessly to ensure that the needs of people with disabilities became a standard part of public design thinking. That fight took many forms worldwide, but in the United States it became a civil rights issue; activists used design to make an argument about the place of people with disabilities in public life. Williamson provides an extraordinary look at everyday design, marrying accessibility with aesthetic, to provide an insight into a world in which we are all active participants, but often passive onlookers. Richly detailed, with stories of politics and innovation, Bess Williamson's Accessible America takes us through this important history, showing how American ideas of individualism and rights came to shape the material world, often with unexpected consequences.
In a fleeting 14-year period between two world wars, Germany's Bauhaus School of Art and Design changed the face of modernity. With utopian ideas for the future, the school developed a pioneering fusion of fine art, craftsmanship, and technology, which they applied across media and practices from film to theater, sculpture to ceramics. This book is made in collaboration with the Bauhaus-Archiv/Museum für Gestaltung in Berlin, the world's largest collection on the history of the Bauhaus. Some 550 illustrations including architectural plans, studies, photographs, sketches, and models record not only the realized works but also the leading principles and personalities of this idealistic creative community through its three successive locations in Weimar, Dessau, and Berlin.
The discipline of CMF design focuses on designing and specifying colours, materials and finishes to support both functional and emotional attributes of products. The work of the CMF designer combines aesthetics and practical knowledge of materials and technologies with intangible human perceptions of value. Introducing the CMF process and detailing the areas of colour, material and finish design, this book serves as a valuable source of information about this emerging professional discipline and its fundamental principles.
In Designing for Society, Paul Hekkert and Nynke Tromp provide a hands-on tool for design professionals and students who wish to use design to counteract social issues. Viewing the artefact as a unique means of facilitating behavioral change to realize social impact, this book goes beyond the current trend of applying design thinking to enhancing public services, and beyond the idea of the designer as a facilitator of localized social change.
Postmodern Design Complete is a comprehensive and authoritative publication on one of the most popular periods of international design. This book profiles key creators including Graves, Mendini, Sottsass, Venturi, Charles Jencks, and Denise Scott Brown and covers the fields of architecture, furniture, graphic design, textiles, and product and industrial design. A section on Living with Postmodernism presents fifteen seminal homes and their furnishings; and a final section titled Postmodernism Continues is a comprehensive overview of contemporary makers.
The graphics, interiors, and products designed by Vignelli Associates are internationally recognized for their refined aesthetics, evolving modernity, and crisp execution. This landmark volume is devoted to Massimo and Lella Vignelli's influential work produced from their New York headquarters since the 1960s, as well as rarely seen early work produced in their native Italy. Design: Vignelli presents the brilliant multidisciplinary approach of the Vignellis, from designs for corporate identity programs including American Airlines, Bloomingdale's, and Benetton, to world-famous signage for the New York subway system.
Worlds of Wonder is about immersive experience design, the art of creating spaces that tell a story. This book is the result of 25 years of work by Tinker Imagineers, one of the leading experience design agencies in Europe.
The designer, author and design activist Victor J. Papanek anticipated an understanding of design as a tool for political change and social good that is more relevant today than ever. He was one of the first designers in the mainstream arena to critically question design's social and ecological consequences, introducing a new set of ethical questions into the design field. Victor Papanek: The Politics of Design presents an encompassing overview of Papanek's oeuvre, at the heart of which stood his preoccupation with the socially marginalized and his commitment to the interests of areas then called the Third World, as well as his involvement in the fields of ecology, bionics, sustainability and anti-consumerism. Alongside essays and interviews discussing Papanek's relevance in his own era, this book also presents current perspectives on his enduring legacy and its influence on contemporary design theory.
As technology becomes deeply integrated into every aspect of our lives, we've begun to expect more emotionally intelligent interactions. But smartphones don't know if we're having a bad day, and cars couldn't care less about compassion. Technology is developing more IQ, but it still lacks EQ. In this book, Pamela Pavliscak-design researcher and advisor to Fortune 500 companies-explores new research about emotion, new technology that engages emotion, and new emotional design practices. Drawing on her own research and the latest thinking in psychology, neuroscience, and behavioral economics, Pamela shows you how design can help promote emotional well-being.
In this groundbreaking highly visual book, world-renowned designers Stefan Sagmeister and Jessica Walsh set out on a mission: to find out what beauty is and the many ways that it impacts our lives. They turn to philosophy, history, and science to understand why we are drawn to beauty and how it influences the way we feel and behave. Determined to translate their findings into action, Sagmeister & Walsh show us how beauty can improve the world.